Non-Voice Account CSR- ASAP

This is a full-time Customer Service Representative role based in Iloilo Western Visayas, supporting the retail accounts of Talent Outsourcing Channel Solutions'. In this role, you will be the first point of contact for customers, providing high-quality support and service to ensure a positive customer experience.

What you'll be doing

Answering inbound calls from customers and addressing their queries and concerns in a friendly and professional manner
Resolving customer issues by providing accurate information and guiding them through processes
Upselling and cross-selling products and services to customers where appropriate
Documenting customer interactions and maintaining detailed records
Collaborating with other teams to ensure seamless customer service delivery
Actively contributing to the continuous improvement of customer service processes and procedures

What we're looking for
HS (old curicculum Grad)/ SHS graduate
Previous experience in a customer-facing or call centre role, preferably in the retail industry / Without BPO Experience are also welcome to apply
Strong communication and interpersonal skills, with the ability to build rapport with customers
Excellent problem-solving and conflict resolution skills
Proficiency in English, both written and verbal
Familiarity with customer relationship management (CRM) software
A positive, friendly and customer-centric attitude

What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits include:
Competitive salary and performance-based bonuses
Comprehensive health insurance coverage
Opportunities for career development and advancement
Flexible work arrangements and work-life balance initiatives
A collaborative and inclusive company culture