Location:
Iloilo, Iloilo
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Senior High School
Salary:
18.000,00 ₱ /
Monthly
Job Description
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
-Proven people skills
-Excellent communicator, both oral and written (Senior EP)
-Strong problem solving and communication skills
-Strong analytical skills to investigate and resolve customer support tickets
-Able to multi-task efficiently under time pressure
-Previous experience in managing customer focused accounts
-Proven experience in managing a service and support focused team culture
-6 months - 1 Year plus customer service experience
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
-Proven people skills
-Excellent communicator, both oral and written (Senior EP)
-Strong problem solving and communication skills
-Strong analytical skills to investigate and resolve customer support tickets
-Able to multi-task efficiently under time pressure
-Previous experience in managing customer focused accounts
-Proven experience in managing a service and support focused team culture
-6 months - 1 Year plus customer service experience
Number of vacancies:
5
Company Description
Fair Trade OutsourcingTM is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.
Our main office is in Philadelphia, Pennsylvania with a global network or delivery centers in the Philippines, Mexico and Ghana. In the Philippines, we already have four centers with more than a hundred employees in each site.
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