Customer Service Representative (Travel & Hospitality - Mandarin)
Pasig, National Capital Region
Posted 6 days ago
- Company:
- BPOJobOpenings
- Company Description:
- We are dedicated to providing exceptional BPO solutions across a wide range of industries. With years of experience and a focus on delivering high-quality services, we pride ourselves on creating opportunities for people from all walks of life to grow, learn, and build rewarding careers. We offer a dynamic work environment where team members are valued, supported, and empowered to achieve their full potential. Our team-oriented culture fosters collaboration, innovation, and continuous development. Whether you're just starting your career or are an experienced professional, we have diverse job openings that cater to a variety of skill sets. Why Work With Us? Competitive salaries and benefits Flexible work arrangements (remote options available) A diverse and inclusive work environment Professional growth and training opportunities A supportive leadership team that values employee input and well-being
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
Schedule: 8:00 AM - 6:00 PM Manila Time
Language Requirement: Mandarin (Fluent, both written and spoken)
Industry: Travel & Hospitality
Job Overview:
We are seeking a Customer Service Representative (CSR) fluent in Mandarin to join our dynamic team in the Travel and Hospitality sector. The ideal candidate will have at least 1 year of experience using GDS tools (Sabre or Amadeus) and 6 months of fraud detection experience. This role involves providing high-quality support to clients in the travel and hospitality industry, ensuring an excellent customer experience while addressing their inquiries, issues, and fraud-related concerns.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat, ensuring high-quality, timely, and efficient service.
Assist clients with travel bookings, reservations, and general inquiries using Sabre or Amadeus GDS tools.
Address and resolve fraud-related concerns, including verifying transactions and mitigating potential fraudulent activities.
Ensure compliance with company policies, procedures, and industry regulations in all customer interactions.
Provide accurate information on policies, bookings, and promotions to customers in Mandarin.
Collaborate with internal teams to escalate and resolve issues when necessary.
Maintain detailed records of customer interactions and transactions in accordance with company standards.
Qualifications:
Language: Native or fluent Mandarin (both verbal and written) - preferred Chinese Singaporean applicants.
Experience:
At least 1 year of experience using GDS tools such as Sabre or Amadeus, in either the BPO or non-BPO industry.
At least 6 months of experience in fraud detection or prevention within a customer service or related role.
Strong communication and interpersonal skills with an ability to handle sensitive customer issues.
Ability to manage high volumes of work and multitask effectively in a fast-paced environment.
Problem-solving mindset with strong attention to detail and analytical skills.
Customer-focused with a passion for delivering exceptional service.
Knowledge of the travel and hospitality industry is a plus.
Perks & Benefits:
Competitive salary and benefits package.
Health and wellness programs.
Training and career development opportunities.
Dynamic and inclusive work culture.
Opportunity to work with an international team in a leading industry.
- Salary:
- ₱100,000.00 Monthly
