Customer Service Representative - Travel Account
Taguig, National Capital Region
Posted 30 days ago
- Company:
- BPOJobOpenings
- Company Description:
- We are dedicated to providing exceptional BPO solutions across a wide range of industries. With years of experience and a focus on delivering high-quality services, we pride ourselves on creating opportunities for people from all walks of life to grow, learn, and build rewarding careers. We offer a dynamic work environment where team members are valued, supported, and empowered to achieve their full potential. Our team-oriented culture fosters collaboration, innovation, and continuous development. Whether you're just starting your career or are an experienced professional, we have diverse job openings that cater to a variety of skill sets. Why Work With Us? Competitive salaries and benefits Flexible work arrangements (remote options available) A diverse and inclusive work environment Professional growth and training opportunities A supportive leadership team that values employee input and well-being
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
We are looking for a Travel Customer Service Representative to join our team. The ideal candidate will have at least 1 year of customer contact experience (CCE) in the travel industry. If you have experience assisting customers with travel-related inquiries and a passion for the travel industry, we would love to hear from you!
Key Responsibilities:
Assist customers with travel-related inquiries such as booking flights, hotel reservations, and car rentals.
Provide exceptional customer service by resolving issues, addressing concerns, and answering questions related to travel products and services.
Offer tailored travel solutions, helping customers with their specific needs and preferences.
Process bookings, cancellations, and modifications to travel arrangements efficiently.
Maintain up-to-date knowledge of travel industry trends, policies, and regulations to provide accurate information.
Handle customer feedback and complaints professionally, ensuring a positive customer experience.
Document and track customer interactions and resolutions in the CRM system.
Meet or exceed performance targets related to call quality, customer satisfaction, and response time.
Qualifications:
At least a Senior High School (SHS) graduate (or equivalent).
B2 CEFR proficiency in English or higher, with strong verbal and written communication skills.
At least 1 year of customer contact experience (CCE) in the travel industry (e.g., travel agency, airline, hotel booking).
Strong understanding of travel products (flights, hotels, car rentals, tours, etc.).
Exceptional customer service skills with the ability to resolve issues efficiently and professionally.
Ability to work in a fast-paced environment, managing multiple tasks and priorities.
Strong attention to detail and accuracy in booking and processing travel arrangements.
Ability to work in a shifting schedule, including weekends and holidays as needed.
Why Join Us?
Competitive salary and benefits.
Opportunities for career growth in the travel and customer service industry.
Comprehensive training on travel services and customer service best practices.
A dynamic and supportive team environment.
