CSR - Mexican Spanish/Spanish native speakers - Taguig
Taguig, National Capital Region
Posted 4 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
**Job Details:**
**Location:** Hybrid (BGC, Taguig City, Philippines)
**Type:** Full-time
**Qualifications and Skills:**
- Experience in BPO (Philippines or international)
- Native speaker of Mexican Spanish/Spanish
- Fluent in both Mexican Spanish/Spanish and English (spoken and written)
- Residing in Metro Manila
- Willing to work in shifts
- Possess a valid passport, visa, and apostilled diploma or training certificate (with English translation)
- An updated resume detailing work experience, with supporting documents or training certificates issued within the Philippines
- Own a reliable internet connection with at least 50 Mbps download and upload speed
**Main Responsibilities:**
- Address customer questions and resolve issues via phone, email, and chat in both Spanish and English.
- Uphold high standards of customer service by taking ownership of inquiries and following up diligently.
- Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.
- Record and manage customer interactions accurately within our system.
- Provide information on products and services, escalating complex matters to higher management when needed.
- Support in training and mentoring new team members to ensure they understand the company's customer care protocols.
- Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.
