Spanish/Mexican Spanish native speakers (call center agent)
Taguig, National Capital Region
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
The initial pre-screening interview will be conducted via Microsoft Teams or phone, and an invitation will be sent accordingly.
**Job Details:**
**Title:** Native Mexican Spanish/Spanish Customer Care Specialist
**Location:** Hybrid (BGC, Taguig City, Philippines)
**Type:** Full-time
**Qualifications and Skills:**
- Experience in BPO (Philippines or international)
- Native speaker of Mexican Spanish/Spanish
- Fluent in both Mexican Spanish/Spanish and English (spoken and written)
- Residing in Metro Manila
- Willing to work in shifts
- Possess a valid passport, visa, and apostilled diploma or training certificate (with English translation)
- An updated resume detailing work experience, with supporting documents or training certificates issued within the Philippines
- Own a reliable internet connection with at least 50 Mbps download and upload speed
**Overview:**
We are looking for a committed and meticulous native Mexican Spanish/Spanish customer care professional to become part of our vibrant team on a full-time basis. This role demands excellent communication abilities to deliver outstanding service to our Spanish-speaking clients. You will serve as a key point of contact between our company and our customers, ensuring their questions and concerns are handled efficiently and professionally.
**Main Responsibilities:**
- Address customer questions and resolve issues via phone, email, and chat in both Spanish and English.
- Uphold high standards of customer service by taking ownership of inquiries and following up diligently.
- Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.
- Record and manage customer interactions accurately within our system.
- Provide information on products and services, escalating complex matters to higher management when needed.
- Support in training and mentoring new team members to ensure they understand the company's customer care protocols.
- Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.