Online Sales Assistant

Taguig City, National Capital Region

Posted 11 days ago


Company:: 1Rotary Trading Corporation
Company Description:: 1Rotary Trading Corporation is the leading retailer of air-conditioning, refrigeration, and car aircon parts and supplies in the Philippines. With stores nationwide, clients enjoy the convenience of getting top-notch products at competitive prices anywhere in the country. 1Rotary has established its niche in terms of providing wide selection of cooling parts, supplies, and accessories of trusted international and local brands. 1Rotary has grown to over 100 stores spread across the key areas in Luzon, Visayas, and Mindanao. Armed with the goal of giving the best convenience and excellent customer service possible, we aim to open more strategic store locations to bring our products near our customers and to provide for their requirements wherever they are. We build bridges in the archipelago by making products available in the different major cities across the country. Providing stable jobs for our countrymen inspires us to go the distance. All of us at 1Rotary are driven by our vision of being the number one Philippine retail chain in the industry. We at 1Rotary like keeping up with changing times, thus we keep our inventory updated with new products and models as the needs of our market evolve. We do our share in the worldwide efforts of the prevention of global warming by adhering to the government’s guidelines on refrigerants. Our employees are our greatest assets. That is why each employee serving our clients is trained to do business with integrity, to profit wisely, and never to sacrifice short-term gain for long-term relationships with clients, suppliers and co-workers. We pride ourselves with trained and knowledgeable people, who exemplifies the values that the company holds. 1Rotary Trading Corp., without a doubt, is Your Partner in Cooling Parts and Supplies because we keep our commitment of providing quality products with the best value for money.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 2

Job Description

As an Online Sales Assistant for Shopee and Lazada, you will help manage and improve our online sales on these platforms. In this entry-level role, you’ll monitor the inventory, and ensure timely and efficient customer service. You will also support live selling events and report data to enhance our online strategies. This job is perfect for someone who is tech-savvy, detail-oriented, and excited about working in e-commerce

Duties and Responsibilities:

1. Website Management and Maintenance

Platform Maintenance: Regularly update the e-commerce platform and concerned departments.
Performance Monitoring: Track site performance and report issues promptly to immediate Supervisor.

2. Product Management
Inventory Management: Monitor stock levels, manage reordering processes, and update inventory status to prevent overselling or stockouts.

3. Order Processing and Fulfillment
Order Management: Oversee the processing of orders from placement to delivery with end of the day reporting for monitoring.
Shipping Coordination: Coordination with 3rd party couriers and platform when needed.
Returns and Refunds: Monitor and coordinate returns, exchanges, and refunds in a manner that maintains customer satisfaction and adheres to company policies which should be reported to the immediate Supervisor.

4.Customer Service and Support
Customer Queries: Respond to customer inquiries promptly through various channels (email, chat, phone).
Issue Resolution: Report any customer complaints and issues to the immediate Supervisor for assistance.
Feedback Management: Collect customer feedback and report back to the management.

5. ⁠Live Selling
Presentation Skills: Confidently present products in live sessions, demonstrating their features, benefits, and usage.

Qualifications:

Educational Background: Bachelor’s degree or equivalent;
Experience: No prior experience required, but experience in customer service, retail, or e-commerce is beneficial.
Technical Skills: Basic proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with using e-commerce platforms.
Customer Service Orientation: Strong ability to manage customer interactions and resolve issues effectively.
Communication Skills: Clear and professional verbal and written communication.
Sales Focus: Interest in sales and achieving targets, with a willingness to learn and grow in the role.
Event Participation: Enthusiasm for participating in and supporting live selling events.