Sales Team Lead (Cebu IT Park/F. Cabahug St.)
Cebu, Cebu
Posted 24 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Work set-up: Onsite (F. Cabahug St. or Cebu IT Park)
Shift Schedule: Rotational (24/7) | No Fixed Day Off
Qualifications:
Undergraduates/Graduates with 2 to 3 years of work experience as a Team Leader
Should have patience and not be overawed by difficult situations
Need to have sound customer service skills and soft skills, with prime focus being on customer satisfaction
Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
Excellent verbal & written communication & presentation skills
Good interpersonal & people management skills with a good problem-solving approach.
Expert knowledge of service procedures
Good analytical skills for MIS, number crunching, & reporting to internal & external customers
Roles and Responsibilities:
Responsible for managing team of associates
Independently handle and assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers' needs
Motivating associates through effective management, career development and implementation of reporting mechanisms
Liaison with other areas of the company affecting technical support.
One on One Relationship management
Analysis of reports, including process dashboards and team performance reports.
