Operations Team Lead - Cebu
Cebu, Cebu
Posted 21 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
The initial screening interview will be over the phone. Please ensure your phone line is available.
Job Overview: Operations Supervisor (Cebu)
Shift: Shifting (mostly night shifts)
Work Setup: Onsite (Cebu)
Qualifications:
1-2 years of customer service experience.
Experience in general customer service (post-sale tech and non-tech support for business and consumer).
Experience with remote customer service (phone, chat, text).
Call center experience with high-volume, low-complexity inquiries.
Experience analyzing and resolving customer issues (office setting, lower volume, complex inquiries).
Experience in distribution center customer service (returns, field service support).
Experience as a liaison between customers and production/distribution for orders.
Experience providing technical and non-technical support in a walk-in service center.
This is not a sales-compensated role.
Must have a strong understanding of the relevant area and handle specialized projects following guidelines.
