Team Lead (Order Management)
Cebu City, Cebu
Posted 5 days ago
- Company:
- Trinity Workforce
- Company Description:
- We offer recruitment and search services across all capabilities with a demonstrated ability to attract differentiated talent for our clients.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
Preferably bachelor's degree in business or related field preferred, or an equivalent combination of experience and training
At least 2 years customer service supervisory experience in Retail Processes.
Understanding and knowledge of products.
Excellent working knowledge of computer i.e, MS-Office, Operating Systems, Excel & Outlook management.
Excellent verbal and written communication skills & presentation skills
Good interpersonal & people management skills with good problem-solving approach.
Expert knowledge of invoicing is a key requirement of this role
Good analytical skills for MIS, number crunching & reporting to internal & external customers.
Ability to exercise managerial judgement and perform as a mentor
Knowledge of Voice reporting systems is mandatory.
Familiarity with order management, operations, Inventory Planning & supply and demand procedures
Background in consumer/retail, call management systems and/or customer relationship management preferred.
Job Description:
Responsible for supervising and directing all customer experience and support services activities within their functional area.
Produce, monitor, and evaluate accurate and actionable daily, monthly, quarterly KPI reporting to manager.
Support customer retention and the building out the store sales strategy.
Disseminate sales and marketing information regarding products and services to appropriate team members.
Ensures customers are promptly, courteously, and professionally served and their questions and problems effectively resolved.
Execute training and maintain department and cross functional process workflows and documentation providing best-in-class customer experience satisfaction.
Execute technical support services and ensures resolution of customer complaints in a timely, professional manner.
Responsible for execution of customer communication for distribution center changes, routing changes, product availability and recalls.
Responsible for directing, developing, and appraising associate performance.
Analysis of reports including process dashboard and team performance reports
Attend business meeting as needed.
