BPO Senior Team Lead - Travel - Cebu
Cebu, Cebu
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
**Position Overview: Senior Team Lead (Cebu)**
**Work Arrangement:** Onsite
**Shift Schedule:** 24/7
**Responsibilities:**
- Manage a team of Team Leaders (TLs).
- Maintain various metrics as defined by the client.
- Independently address customer care issues, assist customers in problem-solving, provide resolutions, coordinate escalations, and assess customer needs.
- Motivate the team through effective management, career development, and the implementation of reporting mechanisms.
- Serve as the liaison with other company departments that impact technical support, engaging in one-on-one relationship management.
- Analyze reports, including process dashboards and team performance reports, and initiate appropriate action plans and training sessions.
- Oversee team attendance and attendance incentives, manage shift-level projects and initiatives, and handle the administrative responsibilities of the group/shift.
- Mentor and support new hires.
**Qualifications:**
- Graduate in any field.
- 4-6 years of relevant work experience.
- Proficient in computer skills, including MS Office, operating systems, internet services, and online tools.
- Strong verbal and written communication as well as presentation skills.
- Good interpersonal skills and people management abilities with a solid problem-solving approach.
- In-depth knowledge of service procedures.
- Strong analytical skills for Management Information Systems (MIS), data analysis, and reporting to both internal and external customers.
- Ability to exercise managerial judgment and serve as a mentor.
- Proven customer service skills.
- Leadership abilities.
