Customer Support for Travel Account
Cebu City, Cebu
Posted 3 days ago
- Company:
- Talent Outsourcing Channel Solutions
- Company Description:
- Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 25
Job Description
What you'll be doing
Handle inbound customer enquiries and requests via phone and email in a timely and professional manner
Troubleshoot and resolve customer issues with empathy and efficiency
Maintain detailed records of customer interactions and follow up as needed
Identify opportunities to enhance the customer experience and provide suggestions for process improvements
Collaborate with cross-functional teams to ensure seamless service delivery
Contribute to the development and implementation of customer service strategies and best practices
What we're looking for
Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
Excellent problem-solving and critical thinking skills to effectively resolve customer queries
Proficiency in Microsoft Office applications and the ability to quickly adapt to new software and systems
A passion for delivering exceptional customer service and a commitment to continuous improvement
Apply now and become a part of our dynamic team!
- Salary:
- ₱19,000.00 Monthly