Customer Support for Travel Account

Cebu City, Cebu

Posted 27 days ago


Company:: Talent Outsourcing Channel Solutions
Company Description:: Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 25

Job Description

Join the dynamic team as a Customer Support for our thriving travel account. As a key member of our call centre, you will be responsible for providing exceptional customer service and support to our valued clients. This is a full-time position based in Cebu, Central Visayas, offering the opportunity to work in a fast-paced, collaborative environment.

What you'll be doing
Handle inbound customer enquiries and requests via phone and email in a timely and professional manner
Troubleshoot and resolve customer issues with empathy and efficiency
Maintain detailed records of customer interactions and follow up as needed
Identify opportunities to enhance the customer experience and provide suggestions for process improvements
Collaborate with cross-functional teams to ensure seamless service delivery
Contribute to the development and implementation of customer service strategies and best practices

What we're looking for
Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
Excellent problem-solving and critical thinking skills to effectively resolve customer queries
Proficiency in Microsoft Office applications and the ability to quickly adapt to new software and systems
A passion for delivering exceptional customer service and a commitment to continuous improvement

Apply now and become a part of our dynamic team!