Assistant Manager, Market Research

Mandaluyong, National Capital Region

Posted 5 days ago

Company:: Neksjob
Company Description:: WORKFORCE MANAGEMENT (VOICE) Location: Mandaluyong City Salary: ₱50,000 - ₱60,000 / Monthly JOB DESCRIPTION ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE •Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. •Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. •Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. •Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. •Required to follow the planned data collection, including the types of data and time of data. •Automate reports to reduce inefficiencies by designing macros. JOB QUALIFICATION •Open to College Undergraduates with relevant experience (BPO or Non-BPO) •At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required. •Good knowledge in MS Office (Word, Excel, PowerPoint) •No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam •Open to resources who are functioning as interim/ad on tasks workforce Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Neksjob is committed to providing veteran employment opportunities to our service men and women. Please read Neksjob Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

Overview:
We are seeking a Market Research Assistant Manager to drive business growth through actionable insights and analytics. The ideal candidate will have experience in industry-based research, strategic analysis, and client-facing roles, preferably within or related to the BPO sector.

Key Responsibilities:
Conduct competitive and market research to support sales strategy and lead generation
Manage the full sales cycle, from lead sourcing to proposal and presentation development
Coordinate the execution of business development projects across multiple teams
Recommend customer engagement strategies, including acquisition, retention, and recovery programs
Deliver comprehensive research outputs and insights to aid strategic decisions

Qualifications:
Bachelor’s degree in Marketing, Business, Communications, or related field
At least 2 years of relevant experience, preferably in BPO or business development
Strong skills in research, data analysis, and strategic planning
Excellent written and verbal communication skills
Hybrid work readiness and availability for night shift