Strategic Accounts Manager

STRATEGIC ACCOUNTS MANAGER
LOCATION: Taguig
SETUP: Day shift, Onsite

DUTIES AND RESPONSIBILITIES:
Client Relationship Management
- Develop and maintain trust-based relationships with key clients to ensure retention and long-term business growth.
- Understand client needs, challenges, and business priorities to position company products and solutions effectively.
- Proactively identify opportunities to enhance the client experience and drive customer loyalty.
- Resolve client issues promptly to maintain high levels of satisfaction.

Collaboration and Internal Alignment
- Work closely with internal teams (Sales, Marketing, and Operations) to align strategies and ensure seamless service delivery.
- Ensure timely and accurate delivery of products and services to clients.
- Contribute to the development and execution of sales strategies that drive revenue growth.

Contact Management and Compliance
- Maintain accurate and up-to-date client contact information and communication history.
- Ensure compliance with company policies, industry regulations, and contractual agreements.
- Prepare and present regular reports on client progress, sales forecasts, and key account performance.

Market Research and Best Practices
- Stay informed on industry trends, competitor activities, and market developments that may impact client relationships.
- Provide insights and recommendations based on market research to enhance sales strategies.
- Contribute to continuous improvement initiatives within the sales organization.

Sales Performance and Growth
- Develop and implement strategic account plans to drive business growth and expansion.
- Achieve sales targets, revenue goals, and key performance indicators (KPIs).
- Play an active role in identifying and securing new business opportunities.

Other Duties
- Perform other related duties as assigned to support the company’s strategic goals

QUALIFICATIONS:
- Bachelor’s Degree in Business Administration, Marketing, or related field; MBA preferred
- At least 5-7 years of experience in account management, sales leadership or business development role and has demonstrated success in driving revenue growth and exceeding sales targets within key accounts
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Strong communication and people skills, adept at simplifying complex marketing ideas for client understanding
- Detail-oriented with excellent time-management skills
- People management skills
- Excellent sales presentation skills
- Proficient in market analysis and financial management
- Possess excellent, interpersonal and communication
- Ability to connect with customer needs
- Energetic and determined
- Strong familiarity in social media platforms
- Excellent problem-solving skills