Service Desk

Taguig, National Capital Region
Posted 2 days ago
Logo Angello Quirimit
Company:
Angello Quirimit
Company Description:
We are committed to giving you scalable business solutions done efficiently and effectively, because we believe in our shared vision of success.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Number of vacancies:
10

Job Description

Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to a higher level within an organization.