IT Service Engineer
Makati, National Capital Region
Posted 24 days ago
- Company:
- Eteam Workforce Private Corp
- Company Description:
- ETeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50. eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only” approach has resulted in “Accelerated Hires,” lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies. eTeam Fact Sheet - Incorporated in 1999 as a Minority Business Enterprise - Security Cleared provider to classified projects for Government Agencies and system integrators - Global Recruiting Model & Locations - Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional - Preferred provider to companies utilizing MSP/VMS - Provider of customized, strategic staffing and SOW solutions for enterprise-level projects Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs Our Motto: efficiency. synergy. expertise. Our Promise: “No-Sell, Service-Only” Our Mantra: “Accelerated Hires” Additional Company Information Registration No. xxxxxxx-N POEA No. NCR-MPFO-xxxxxxx-916-R Company Size 51 - 200 Employees Average Processing Time 12 days Industry Human Resources Management / Consulting
- Contract Type:
- Contract
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
The IT Operations team comprises Global Service Desk (you!), CorpEng (Corporate Engineering), SolEng (Solutions Engineering), Infrastructure, Collaboration and Enablement and IT Procurement. GSD works closely with each team in providing both operational support and on various projects and is the main source of support for the company. We have a growing team with a global presence.
What You’ll Be Doing
• Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.
• Resolve incidents and Service Requests based upon standard company best practices, utilizing our internal knowledge where and when needed.
• Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes.
• Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency.
• Create detailed and impactful documentation for your peers and our internal user base.
• Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.
• Collaborate not only with your colleagues in IT Operations, but also with all teams within Coinbase and our BPO partners.
What We Look For In You
• Technical support expertise on MacOS, Chrome OS, along with Google Suite including Google Admin and ideally in support of 2FA methodologies.
• Knowledge of Jira Service Desk, or similar ticketing system.
• Basic knowledge of standard IT Infrastructure Configurations
• Administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
• Demonstrable troubleshooting methodologies and root cause analysis.
• Excellent communication and time management skills.
• Understanding of ITIL Principles
• Experience working with service vendors.
• Strong Customer Service Skills.
Nice To Haves
• Understanding of agile principles.
• Scripting and automation experience.
• Experience working in a Remote First environment.
- Salary:
- ₱50,000.00 Monthly
