IT Helpdesk/Service Desk Analyst

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.

Key Responsibilities:
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals

Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment
- Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment