IT Technical Support/ Service Desk/ Helpdesk

Taguig, National Capital Region
Posted 22 days ago
Company:
M and J Solutions Providers Inc.
Company Description:
We are committed to giving you scalable business solutions done efficiently and effectively, because we believe in our shared vision of success.
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Senior High School
Number of vacancies:
10

Job Description

- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.
Salary:
₱39,000.00 Monthly