IT Technical Support/ Service Desk/ Helpdesk
M and J Solutions Providers Inc.
Posted over 30 days ago
Location:
Taguig, National Capital Region
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Senior High School
Salary:
39.000,00 ₱ /
Monthly
Job Description
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.
Number of vacancies:
10
Company Description
We are committed to giving you scalable business solutions done efficiently and effectively, because we believe in our shared vision of success.
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