Refunds Specialist

Makati, National Capital Region

Posted 3 days ago

Company:: Neksjob
Company Description:: WORKFORCE MANAGEMENT (VOICE) Location: Mandaluyong City Salary: ₱50,000 - ₱60,000 / Monthly JOB DESCRIPTION ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE •Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. •Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. •Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. •Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. •Required to follow the planned data collection, including the types of data and time of data. •Automate reports to reduce inefficiencies by designing macros. JOB QUALIFICATION •Open to College Undergraduates with relevant experience (BPO or Non-BPO) •At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required. •Good knowledge in MS Office (Word, Excel, PowerPoint) •No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam •Open to resources who are functioning as interim/ad on tasks workforce Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Neksjob is committed to providing veteran employment opportunities to our service men and women. Please read Neksjob Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 10

Job Description

Job Summary:
We are looking for a Refunds Specialist to efficiently process guest and travel agent refunds. The ideal candidate will have experience in managing multiple refund queues and systems while ensuring accuracy in payment validation.

Key Responsibilities:
Process guest and travel agent refund requests accurately
Work through multiple refund and exception queues
Access and validate various systems to confirm payee, refund amounts, and payments
Ensure compliance with refund policies and procedures

Qualifications:
Education: Relevant background or experience in finance or customer service

Skills:
Strong attention to detail and accuracy
Proficient in using multiple systems and software
Excellent communication skills
Ability to multitask in a fast-paced environment

Additional Requirements:
Ability to work onsite during night shifts
Flexibility with work hours to meet deadlines