EDB Customer Service Representative (Hybrid set up)

Quezon City, National Capital Region

Posted 2 days ago


Company:: J-K Network Services
Company Description:: We are a licensed recruitment company in the Philippines with Government accreditation. We are registered in the Securities and Exchange Commission.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Senior High School
Number of vacancies:: 5

Job Description

COMPANY PROFILE: This company has been in the Philippines for 35 years. They provides a suite of institutional banking products and services including domestic and foreign currency lending, trade and supply chain services, payments and cash management, foreign exchange, commodity and interest rate hedging products and debt capital markets.

Position: EDB Customer Service Services (Hybrid set up)
Company Industry: Banking & Finance
Work Location: Training: Quezon City , After training: Makati City
Working Schedule: Shifting Schedule
Salary: Php37,000 package
Work Set up: Work on site during training and hybrid afteR

Benefits:
✨HMO with 2 dependents
✨Retirement Plan
✨Medical Reimbursement
✨Insurance Coverage
✨30 leave credits per year

JOB REQUIREMENTS:
✨Open for high school graduate/Non bachelor
✨2-3 years experience as CSR
✨Amenable to work in shifting schedule
✨Amenable to attend face to face interview
✨Can start as soon as possible

JOB RESPONSIBILITIES:
✨Responsible for answering customer’s questions and inquiries.
✨Acknowledging and resolving customer complaints.
✨Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
✨Keep records of customer interactions, process customer accounts and file documents
✨Ensure customer satisfaction and provide professional customer support.

RECRUITMENT PROCESS:
Registration
2 Assessment (Online)
Operations Interview (FACE TO FACE) May 22, 2025
Job Offer