Customer Service Representative Hybrid Setup

Quezon City, National Capital Region

Posted yesterday

Company:: J-K Network Services
Company Description:: We are a licensed recruitment company in the Philippines with Government accreditation. We are registered in the Securities and Exchange Commission.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: This company is a multinational banking and financial services company here in the Philippines for over 30 years. This company is a Top and leading bank in Asia.

Position: Customer Service Representative
Company Industry: Banking & Finance
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 37,000
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

JOB REQUIREMENT:
Open for Non-Bachelors Degree holder
At least 2 years of experience as a Customer Service Specialist.
At least 1 year experience working in Banking& Finance.
Experience working in a BPO company is an advantage.
Amenable to be train on site

JOB RESPONSIBILITIES:
Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
Introduce, promote and assist customers with digital banking solutions to meet customer needs.
Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
Manage customer feedback and inquiries effectively.
Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.

RECRUITMENT PROCESS:
Operations Interview (FACE TO FACE)
Assessment (ONLINE)
Job Offer