EDB Consultant

Quezon City, National Capital Region

Posted 2 days ago

Company:: JK.hiring30
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team.In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: This company already have 35 years of operation in the industry. It is a finance institution that provides a banking services to their client that include payments and cash management.

Position: EDB Consultant
Company Industry: Banking & Finance
Work Location: Eastwood Ave, Quezon City
Work Schedule: Shifting Schedule
Salary: Php33,000 Basic Php37,000
Work Set Up: Work on site during training and hybrid after

BENEFITS:
- HMO with 2 dependents
- Retirement Plan
- Medical Reimbursement
- Insurance Coverage
- 30 leave credits per year

JOB REQUIREMENTS:
- Bachelor Degree Holder
- At least 2 years’ experience of a customer service
- Open to HS graduates, SHS graduates, Undergraduates
- Amenable to attend interviews
- Willing to work onsite

JOB RESPONSIBILITIES:
- Make sure that the first call resolution for customer is will be contacting us through our voice channel
- Make sure to resolve the inquiries of the customer with efficient and timely manner by understanding their need.
- Be one of the ambassadors by providing the best to the customer experience in all voice interaction
- Encourage our customer by using bank is more convenient with the use of Digital & Self-service channels
- Be professional with handling the work with meeting the customer centric, financial and risk metrics

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- First assessment
- Second Assessment
- Operations Interview
- Reference Check
- Job Offer

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