Technical Support L2

Pasig, National Capital Region

Posted over 30 days ago


Company:: Hunter's Hub Inc.
Company Description:: Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 3

Job Description

Strong background in networking to support our UCaaS (Unified Communications as a Service) cloud-based communications platform
Handling customer escalations, Performing root cause analysis, and Ensuring high availability and performance of UCaaS services
Providing Tier 2/3 technical assistance, collaborating with cross-functional teams
Provide technical support and troubleshooting for issues related to VoIP, SIP, WebRTC, and cloud communications platforms.
Analyze and resolve complex network-related problems affecting voice and video communication quality (e.g., jitter, latency, packet loss)
Work with customers, partners, and internal teams to investigate and resolve service-impacting issues.
Guide customers on network optimization for UCaaS performance (firewall configurations, QoS, NAT traversal, etc.).
Assist in onboarding and configuring new customers on the platform

Qualifications:
Minimum 1 year of experience in technical support or network engineering, preferably in VoIP/UCaaS environments.
Solid understanding of networking concepts like TCP/IP, DNS, DHCP, NAT, VPN, VLANs, firewalls, SIP, RTP
Experience troubleshooting VoIP/SIP-related issues and packet captures using tools like Wireshark
Familiarity with UCaaS platforms (e.g., Zoom Phone, RingCentral, Microsoft Teams, 8x8, Cisco WebEx, etc.)
Experience supporting Windows, macOS, Android, and iOS platforms