Technical Support Representative

Ortigas, National Capital Region

Posted over 30 days ago


Company:: Hunters hub Incorporated
Company Description:: Unit 801 8th Floor Greenbelt Mansion, 106 Perea St., Brgy. San Lorenzo, City of Makati, Philippines 1229
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 4

Job Description

-Bachelor’s degree in Information Technology, Computer Science, Networking, or related field (or equivalent experience).
-Minimum 1 year of experience in technical support or network engineering, preferably in VoIP/UCaaS environments.
-Solid understanding of networking concepts: TCP/IP, DNS, DHCP, NAT, VPN, VLANs, firewalls, SIP, RTP.
-Experience troubleshooting VoIP/SIP-related issues and packet captures using tools like Wireshark.
-Familiarity with UCaaS platforms (e.g., Zoom Phone, RingCentral, Microsoft Teams, 8x8, Cisco WebEx, etc.).
-Excellent communication and customer service skills with the ability to explain complex issues to non-technical users.
-Experience supporting Windows, macOS, Android, and iOS platforms.
- Can work onsite at Ortigas
- Can work in a nightshift schedule