Technical Support Engineer

Pasig, National Capital Region

Posted today


Company:: Hunter's Hub Incorporated
Company Description:: Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 4

Job Description

We are hiring Technical Support Engineers to support our cloud-based UCaaS (Unified Communications as a Service) platform. The role is ideal for candidates with a strong background in networking and VoIP technologies. You’ll play a key part in resolving escalations, ensuring voice/video quality, and improving customer experience.

This is a night shift, on-site role located in Ortigas Center, Pasig City, with a June 2 start date and a permanent direct-hire setup.

Responsibilities:

Provide Tier 2/3 support for VoIP, SIP, WebRTC, and other UCaaS-related issues.

Troubleshoot network-related problems affecting call quality (jitter, latency, packet loss, etc.).

Use tools like Wireshark for deep-dive packet analysis and RCA.

Monitor service alerts and incidents via dashboards and monitoring tools.

Work closely with product and engineering teams to escalate software-related issues.

Guide customers in network configuration for optimized UCaaS performance (firewalls, QoS, NAT traversal).

Assist in customer onboarding and UCaaS platform configuration.

Maintain and update technical documentation and knowledge base articles.

Participate in on-call rotations and scheduled maintenance when needed.

Job Qualifications: Required:

Bachelor’s degree in IT, Computer Science, Networking, or equivalent work experience.

At least 1 year of experience in technical support or network operations, ideally in VoIP or UCaaS environments.

Proficient in networking fundamentals: TCP/IP, DNS, DHCP, NAT, VPN, VLANs, SIP, RTP.

Hands-on experience with packet analysis tools (e.g., Wireshark).

Familiarity with platforms like Zoom Phone, RingCentral, MS Teams, WebEx, or similar.

Strong communication skills with the ability to simplify complex technical concepts.

Comfortable supporting Windows, macOS, Android, and iOS platforms.