Infrastructure Operations Analyst

Qualifications
Primary Technical abilities:

1. Azure / AWS Cloud Computing

2. System Administration in Windows Server Operating Systems (W2K8R2, W2K12, W2K19 and W2K22)

3. Knowledge in Security and Anti-Virus (Cortex XDR and MS Defender)

4. Knowledge in Patch Management (BIGFIX, WSUS)

5. Knowledge in ITIL/ITSM framework

6. Knowledge in using a Scheduling Software (example: CA Unicenter Autosys)

7. Knowledge in using a Monitoring Software (example: CA Unicenter NSM, TRUESIGHT - BMC, Solarwinds…)

8. Knowledge in Databases (SQLServer, or/and Oracle)

9. Knowledge in the administration of a main Backup & Storage technologies such as:

• Veeam Backup

• Commvault Backup

• Druv a B a ckup

• Azu re & A WS B a ckup

• Ne tB ac kup

• Ne tApp (St or age )

• P ure Sto rage

10. VMWare/HYPER-V Administration

11. Experienced in ITIL framework and best practices

Secondary Technical abilities:

12. Knowledge in Web Application Server Administration

13. Competencies in IT Software and Hardware

14. System administration in Unix Operating Systems Linux RHEL 5.x or above (or HPUX 11.x)

15. Competences in IT Hardware

16. Competencies in Storage and Backup Technology Management

17. Basic knowledge in Network

Behavior abilities:

1. 3-5 years of experience in system administration and troubleshooting.

2. Self-motivated, eager to learn and grow in the I.S. profession

3. Team player must be able to work with people within and outside of the IT department.

4. Customer service oriented

5. Excellent communication skills, verbal and written. English speaking mandatory (French/Italian reading would be

appreciated)

6. Ability to analyze and synthesize situations

7. Ability to Understand the business constraints

8. Dedication

Technical Environment:

● OS Server: Windows Server 2008 to Windows Server 2022 – Linux RedHat Enterprise 6 to 7

● OS Client: Windows 10 to Windows 11

● Cloud Environment (Azure and AWS)

● Knowledge of scripting and automation (PowerShell).

● Unix: Linux, HP-UX, Solaris and AIX operating systems

● Software: Microsoft Office 365

● Microsoft Active Directory

● Security Tools: Cortex XDR & Microsoft Defender

● VMWare 5.x and above

● Hardware: Dell & Cisco UCS servers

● Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage

● Veeam Backup & Replication

● ZERTO

● Backup Commvault, TRUSIGHT-BMC & Solarwinds Monitoring

Job Description
RESPONSIBILITIES:

1. Work under the Tech Services & IT Security directives to support, implement, monitor and administer the ISS

infrastructure and services.

2. Second level of operational technical support for the Tech Services & IT Security infrastructure services including but not

limited to virtualization system, windows and Linux operating systems, Web Application Server Administration, security,

network, storage, backup, monitoring and applications, autosys with rotating shift-mode.

3. Assure system and service administration is practised in-line with ISS procedures.

4. Advanced troubleshooting and implementation of solution in conjunction with vendor and third-party support within the

applicable technology platform that you will be responsible for.

5. Support, Report and Administration of ESSPI’s Local IT’s inventory, maintenance and devices

6. Comply and being proactive with the ITSM processes lifecycle & SLA standards:

● Incident Management - Maintain effective escalation and customer focused communication in the event of

incidents; Take ownership and regularly update with your actions of any assigned incidents; Required to

investigate and diagnose the incident accurately and effectively; Prioritize your response to the incident

based on the Priority and Severity of the issue; Define an action plan for detailed diagnosis with the aim to

resolve the incident and restore normal service operation as soon as possible; Initiate Problem Record for

recurring multiple incidents and/or the incident is deemed to have a deeper issue that requires root cause analysis

or escalation.

● Problem Management - Responsible for detection and initiation of the Problem record (PMR), Initial

categorization, classification and prioritization of the problem record

● Change Management - Coordinate with various parties for change request management operation;

Performing the routine tasks that keep the infrastructure running is a core part of the role.

Perform/implement Change requests with provided implementation plan/s teps.

● Continuous Service Improvement - Contribute in quality and productivity improvement projects, providing

analysis of information; Ensure the Compliance of processes and best practices outlined by the Technical

Supervisor and Management;

7. Pro-active in ensuring stability, response time, operational consistency and life cycle over the System Infrastructures,

while providing monthly reports on activity, quality and performance of these System Infrastructures.

8. Participate in emerging projects, and act at the technical level and as the liaison for the rest of his/her department.

9. Report on administration and project progress to the Tech Services & IT Security Team Leader, and SDM.

10. Ensure appropriate documentation, including procedures for the Operations & Services and Pre-Production departments

11. Follow training plans, requirements and schedules as outlined. Complete and keep up to date with all Mandatory trainings