Technical Support Administrator
Muntinlupa, National Capital Region
Posted 2 days ago
- Company:
- Hunter's Hub, Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 5
Job Description
● Graduate of Computer Science, Information Technology or any IT related field.
●Has an experience atleast 3 years for the technical Support
Secondary Technical abilities:
● A technical, logical thought process
● Problem-solving skills
● An ability to stick to strict deadlines
● An ability to prioritise and delegate
● A keen eye for detail
BEHAVIOR ABILITIES:
1. Self motivated, eager to learn in the IT profession.
2. A Team player, must be able to work with people within and outside of the IT department.
3. Customer service oriented.
4. Excellent communication skills, verbal and written. English speaking is mandatory.
5. Ability to analyze and synthesize situations and understand the business constraints .
Technical Environment:
● Active Directory
● WSUS
● McAFee
● OS: Windows 10
● Cisco IP Communicator and Jabber
● Hardware: Dell laptops
● Ivant
MAIN RESPONSIBILITIES:
● Install software, maintain, and introduce training as needed
● Maintain and update documentation of procedures and configurations
● Maintain, repair, and upgrade the operating system including hardware and software
● Monitor the performance of existing computer systems and IT infrastructures
● Responsible for investigating and analyzing the application issues, gathering IT usage cases,
advising recommendations for refining the organizational IT systems and carrying out daily
configuration and installation of IT solutions and services
● Manage and train the new Local IT Support team
● Manage the Local IT Support Metrics and KPI's
● Analyze and resolve the escalated issues
● Gather the details and information for the Monthly report. Present the monthly update to IT Director and the Local IT
Administrators
● Manage the entire purchase of inventory related to hardware, software and other IT supplies
● Develop and maintain vendor relations