Customers Service Representative

Quezon City, National Capital Region

Posted 20 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 1

Job Description

Client Profile:
BPO company that provides Contact centers, outsourcing, support services, IT, and technology services are among the services the organization provides.
It has more than 150 employees and has been providing services to several clients for more than 7 years. They seek to offer their clients cost-cutting techniques, enhanced customer support, enduring alliances, and higher profits.

Position: Customers Service Representative
Industry: BPO Company
Location: Eastwood Quezon City
Salary: Php 21,000 – Pgp 23,000
Schedule: Shifting (day, mid, night)
Work Set up:
Benefits:
Government Mandated benefits
HMO
13th month
Sick leave
Vacation leave
Performance bonus

Job Requirements:
Open for Fresh graduate, undergraduate or Highschool graduate.
Open for no work experience
With experience in Customer services is an advantage
Amenable to work in Eastwood, Quezon City
Can start as soon as possible

Job Responsibilities:
Handle all calls with courtesy and professionalism
Handle customer inquiries in a timely, professional manner via phone
Order taking on inbound calls
Take inbound calls for customers to handle ORDERS, PRAYERS, DONATIONS and ETC.
Upselling and cross selling
Retention and winning back of dissatisfied customers.
Assist elderly customers Develop solutions to solve the customer needs specially with their Orders and other requests.
Updating all CRM systems and internal trackers
Research required information using available resources: Client Product
Websites and Knowledge Base- Books and Speakers/ scriptures/Bible/Magazine and ETC.

Recruitment Process: (Online only)
Initial Interview
Final interview
Job Offer