Telemarketing Specialist
Muntinlupa, National Capital Region
Posted 23 days ago
- Company:
- Hunter's Hub, Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 3
Job Description
The candidate must have:
● at least two (2) years telemarketing and phone sales experience ;
● a competitive communicative competence;
● experience using CRM/Sales software preferred;
● strong sense of commitment to the organization’s goals and values;
● high flexibility in shifting schedule and extended working hours;
Job Description
II. JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statements of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.)
1. Problem Solving
a. resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels
b. identify and assess customer needs to achieve satisfaction
2. Communication Management
a. handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)
b. follow communication procedures, policies and guidelines
3. Order Management
a. handle customer order requests received from various channels
b. follow order processing procedures, policies and guidelines
4. Teamwork
a. contribute to team effort by reaching related results as needed
b. recommend potential products/services to management by collecting customer information and analyzing customer needs
c. build sustainable relationships of trust through open and interactive communication within the team
5. Perform additional tasks or projects assigned
