Customer Support Specialist

Problem Solving

Resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels
Identify and assess customer needs to achieve satisfaction
Communication Management

Handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)
Follow communication procedures, policies and guidelines
Order Management

Handle customer order requests received from various channels
Follow order processing procedures, policies and guidelines
Teamwork

Contribute to team effort by reaching related results as needed
Recommend potential products/services to management by collecting customer information and analyzing customer needs
Build sustainable relationships of trust through open and interactive communication within the team
Perform additional tasks or projects assigned
JOB SPECIFICATIONS
The candidate must have:

At least two (2) years telemarketing and phone sales experience ;
A competitive communicative competence;
Experience using CRM/Sales software preferred;
Strong sense of commitment to the organization’s goals and values;
High flexibility in shifting schedule and extended working hours;