Customer Support Specialist

Alabang, National Capital Region
Posted today
Logo Hunter's Hub, Inc.
Company:
Hunter's Hub, Inc.
Company Description:
Hunter's Hub Incorporated, established in 2018, is a sourcing and headhunting company based in Makati City, Philippines. The company specializes in recruiting top talent across various industries, with a particular focus on highly skilled IT professionals. Hunter's Hub offers a range of services tailored to meet clients' specific needs, providing both professional and non-professional personnel. Their commitment to integrity, quality service, and innovative business solutions positions them as a preferred partner for recruitment needs.
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Number of vacancies:
1

Job Description

As a key member of our customer experience team, you will be responsible for delivering exceptional service while ensuring smooth operational processes. Your role will have a direct impact on customer satisfaction, retention, and overall business efficiency.
- Proactively resolve product or service concerns by identifying the issue, determining the root cause, and selecting the most appropriate solution. Ensure timely resolution and follow-up through multiple communication channels (calls, emails, chat, etc.).
- Handle customer inquiries, feedback, and concerns across various platforms in a professional, courteous, and timely manner.
- Process and manage customer order requests received from different channels while ensuring accuracy and compliance with company procedures.
- Actively contribute to team goals by supporting colleagues and fostering a cooperative and inclusive work environment.

Qualifications:
Minimum of 2 years' experience in telemarketing, phone sales, or a similar customer-facing role.
Exceptional verbal and written communication skills, with the ability to engage and build rapport with a diverse customer base.
Proficiency in using CRM systems and sales software tools (e.g., Salesforce, HubSpot, Zoho CRM) to manage customer interactions and data effectively.
Strong alignment with company values, demonstrating dedication to customer satisfaction and organizational goals.
Adaptability and flexibility to work in a fast-paced environment, including the ability to adjust to shifting schedules and extended hours when needed.
Salary:
₱32,000.00 Monthly