Hiring Call Center Agents - With Experience
Makati, National Capital Region
Posted 27 days ago
- Company:
- BPOJobOpenings
- Company Description:
- We are dedicated to providing exceptional BPO solutions across a wide range of industries. With years of experience and a focus on delivering high-quality services, we pride ourselves on creating opportunities for people from all walks of life to grow, learn, and build rewarding careers. We offer a dynamic work environment where team members are valued, supported, and empowered to achieve their full potential. Our team-oriented culture fosters collaboration, innovation, and continuous development. Whether you're just starting your career or are an experienced professional, we have diverse job openings that cater to a variety of skill sets. Why Work With Us? Competitive salaries and benefits Flexible work arrangements (remote options available) A diverse and inclusive work environment Professional growth and training opportunities A supportive leadership team that values employee input and well-being
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
We are currently hiring a Call Center Agent with at least 6 months of call center experience to join our team. The ideal candidate will have a proven track record in customer service, strong communication skills, and a passion for helping customers. As a Call Center Agent, you will handle inbound calls, resolve customer inquiries, and provide exceptional service to ensure a positive experience for every customer.
Key Responsibilities:
Answer inbound customer calls and provide support for a variety of inquiries.
Resolve customer issues efficiently, accurately, and professionally.
Document and track customer interactions in our CRM system.
Provide product or service information and assist with billing or account-related queries.
Upsell or cross-sell additional services when appropriate.
Follow scripts and guidelines to ensure compliance and maintain high service standards.
Work collaboratively with team members and management to meet performance goals.
Ensure customer satisfaction by providing timely solutions to inquiries and concerns.
Qualifications:
At least 6 months of call center experience, preferably in a customer service, technical support, or sales role.
Strong verbal and written communication skills in English.
Ability to remain calm and professional in handling difficult or irate customers.
Strong problem-solving skills with a customer-centric mindset.
Ability to multitask, manage time efficiently, and meet performance targets.
Proficient in using call center software, CRM tools, and other relevant systems.
Flexible and dependable, with the ability to work on a shifting schedule, including weekends and holidays if required.
Why Join Us?
Competitive salary and benefits.
Opportunities for career growth and advancement.
Supportive work environment with ongoing training.
Dynamic and energetic team atmosphere.
