Service Desk / Earn up to 30k

Quezon City, National Capital Region

Posted 25 days ago


Company:: J-K Network Services
Company Description:: J-K Network Services is an multilingual recruitment company in the Philippines. We are Japanese company. Our goal is to offer and provide jobs to everyone. J-K Network Services is a trusted partner for providing Jobs in our applicants to almost 600 Client companies around the Philippines Our Services are for free and direct hiring, we are only assisting your application with our partner companies.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.

Position: International Service Desk
Company Industry: BPO Company
Location: Quezon City
Schedule: Shifting
Salary: Php 27,600 basic +2,400 allowance
Work set up: Onsite

JOB REQUIREMENTS:
Bachelor degree and Undergraduate high Highschool graduates are open to apply
With 1 year and above experience in BPO / Technical Account
Have 1 year and above experience in IT Hardware / Software Account
Has experience in resolving tickets, troubleshooting hardware, software
Preferably, candidates can start ASAP

JOB RESPONSIBILITIES:
Provide L1 technical support for IT-related queries via phone, email, and chat.
Troubleshoot hardware, software, and network issues for end-users
Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
Reset passwords, manage user access requests, and ensure security compliance
Maintain a knowledge base and document troubleshooting steps