Customer Service Representative Makati

makati, National Capital Region

Posted 22 days ago

Company:: DEMPSEY RESOURCE MANAGEMENT INC
Company Description:: Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

CUSTOMER SERVICE REPRESENTATIVE (1 URGENT) HMO COMPANY - MAKATI
Type: Full-time
Location: Makati Office
Monthly Salary: PHP 16,000-18,000/month (depends on experience and qualifications)
Work Schedule: Monday to Friday
Working Hours: 8:00 am to 5:00 pm (willing to work onsite on a shifting schedule)

Qualifications:
 College graduate

 Preferably with 1-2 years in healthcare service, Healthcare BPO, Claims or LOA
coordination
 Has knowledge with basic medical terminology, privacy, and data handling standards
 Proficient in Microsoft Office and Smartsheet, fast and accurate typing and
documentation
 Effective communication, good leadership, customer service-oriented
 Amenable to night shift and shifting schedules
 Able to work from home when needed
 Can start asap
 Licensure: No professional license required
Other Requirements:
 Reliable and punctual
 Willing to undergo training and continuous learning
Job Responsibilities:
 Attends to EastWest Healthcare’s general inquiries, facilitate out-patient availments
thru the 24/7 Hotline.
 Facilitate Hospital Admission and Discharges of EastWest Healthcare Members thru the
24/7 Hotline.
 Secures medical documents as deemed necessary related to hotline transactions.
 Billing and payment verification
 Cross departmental Collaboration
 Performs other duties and responsibilities as maybe assigned by the immediate superior