Junior Technician-Alarm Management and Smart Dispatch Specialist
Quezon City, National Capital Region
Posted 20 days ago
- Company:
- Nityo Infotech
- Company Description:
- Nityo Infotech is a global technology services company headquartered in the United States. The company offers services such as consulting, technology outsourcing, and staffing solutions across various industries, including banking, healthcare, and telecommunications. Nityo Infotech has a presence in several countries and serves clients worldwide.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: Quezon City
Company: Nityo Infotech Services Philippines Inc.
Open to fresh graduates. Gain experience in alarm monitoring and customer support while working with international clients. Training and career growth opportunities available.
Responsibilities:
-- Monitor and analyze HVAC/refrigeration alarms based on SLA
-- Communicate alarm details via calls or emails
-- Decide on proper actions using alarm history and procedures
-- Update and confirm completed work orders
-- Handle inbound and transferred calls
-- Follow customer procedures and suggest improvements
-- Conduct customer surveys
Qualifications:
-- Graduate of any 4-year degree course
-- Fresh grads welcome; customer service experience is a plus
-- Offshore service background is an advantage
Skills:
-- Basic MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)
-- Familiarity with Salesforce, RDP, Genesys is a plus
- Salary:
- ₱24,000.00 Monthly
