Customer Service Representative

Quezon City, National Capital Region

Posted today

Company:: Lexie Staffing & Business Consulting
Company Description:: At Lexie, we are a leading Recruitment Process Outsourcing (RPO) provider, dedicated to transforming the way businesses recruit and hire top talent. We partner with organizations of all sizes, offering customized solutions to streamline and optimize the hiring process from start to finish. Our team of experienced recruitment specialists works alongside your HR department to drive efficiency, reduce time-to-hire, and enhance the quality of your workforce.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Number of vacancies:: 50

Job Description

We are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative (CSR) will be the first point of contact for our customers, providing exceptional service via phone, email, chat, or in-person. You will address customer inquiries, resolve issues, and ensure a positive customer experience while maintaining brand integrity.

Key Responsibilities:

Customer Interaction:
Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.

Understand customer needs and provide accurate information about products, services, and policies.

Resolve customer complaints, concerns, and issues in a calm and efficient manner.

Product and Service Knowledge:
Maintain up-to-date knowledge of company products, services, and promotional offers to assist customers effectively.

Guide customers through the troubleshooting process or help them find solutions to common problems.

Data Entry & Order Management:
Accurately enter customer information, order details, and other relevant data into the system.

Process returns, exchanges, refunds, and cancellations as per company policies.

Escalation and Follow-Up:
Escalate complex issues to the appropriate department or supervisor as needed.

Follow up with customers to ensure that their issues were resolved to their satisfaction.

Customer Experience Improvement:
Collect customer feedback and suggest process improvements based on customer insights.

Ensure high levels of customer satisfaction by providing personalized and timely service.

Administrative Support:
Maintain and update customer records and account details in CRM systems.

Prepare and file reports as needed, tracking common issues and resolution trends.

Qualifications:
Education: High school diploma or equivalent required; associate’s or bachelor’s degree is a plus but not prefer.

Experience:

Previous experience in customer service or a related field is a plus.

Experience with customer service software, databases, and CRM tools preferred.

Skills:

Excellent communication skills (written and verbal).

Strong problem-solving abilities and attention to detail.

Ability to remain calm and professional in stressful or difficult situations.

Time management skills and the ability to multitask.

Empathy, patience, and a passion for helping others.