Retail - Customer Service Representative

Talent Outsourcing Channel Solutions is seeking enthusiastic and customer-focused Retail Customer Associates to join our team in Taguig City, Metro Manila. As a Retail Customer Associate, you will be responsible for providing exceptional customer service to our clients' customers across various retail channels. This is a full-time position that offers opportunities for career growth and development.

What you'll be doing:
Handle inbound customer inquiries and requests via phone, email, and/or chat
Provide accurate and timely information to customers about products, services, and policies
Process customer orders, returns, and exchanges efficiently and effectively
Escalate complex issues to the appropriate team or department for resolution
Maintain detailed records of customer interactions and transactions
Contribute to a positive customer experience by demonstrating empathy, patience, and professionalism
Actively participate in training and development programs to continuously improve customer service skills

What we're looking for:
College graduate of any IT related course or under grad/SHS/HS grad (old curriculum) or TSR experience of atleast 6 mos, excellent comms and problem-solving skills.
Previous experience in a customer service or call centre role, preferably in the retail industry
Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
Strong problem-solving and decision-making abilities, with a focus on providing quick and effective solutions
Proficient in using computer systems and various software applications
Flexible and adaptable, with the ability to work in a fast-paced environment
Commitment to delivering high-quality customer service and a genuine passion for helping others