Customer Service Associate / Representative

Is responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring customer satisfaction. They serve as the first point of contact for customers, assisting them through phone.

Key Responsibilities:

-Respond to customer inquiries promptly and professionally via phone, email, chat, or social media.
-Assist customers with product or service-related questions, orders, billing, troubleshooting, and other concerns.
-Resolve complaints efficiently, ensuring a positive customer experience.
-Process orders, returns, refunds, and account updates as needed.
-Maintain accurate customer records in the system.
-Escalate complex issues to the appropriate department or supervisor.
-Stay updated on company products, services, and policies to provide accurate information.
-Meet performance metrics, including response time, customer satisfaction, and issue resolution rates.
-Provide feedback and suggestions to improve customer service processes.

Qualifications & Skills:

-Sr.High school diploma or equivalent (Bachelor’s degree is a plus).
-Previous customer service experience preferred but not always required.
-Strong verbal and written communication skills.
-Ability to handle high-pressure situations and resolve issues efficiently.
-Proficiency in using computers, CRM software, and Microsoft Office applications.
-Active listening and problem-solving skills.
-Ability to multitask and work in a fast-paced environment.
-Willingness to work flexible shifts, including weekends and holidays if required.