CSR - Easy account

Balintawak, National Capital Region

Posted today


Company:: Sapient Global Services
Company Description:: Sapient provides flexible staffing solutions and workforce management expertise to our organizations for every size, and we are seeking talented specialists to join our internal team. Sapient is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 24

Job Description

Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative - Easy Account in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!

Responsibilities:
• Assist customers with placing food orders, updating delivery details, and answering inquiries.
• Resolve customer complaints related to late deliveries, incorrect orders, or quality issues.
• Provide information on menu items, promotions, and special offers.
• Process refunds, cancellations, or changes to existing orders.
• Coordinate with drivers and kitchen staff to ensure timely and accurate deliveries.
• Maintain accurate records of customer interactions and update the order status in the system.

Qualifications:
• High school diploma or equivalent; college degree is a plus.
• Strong communication skills, with a focus on customer service.
• Previous experience in a call center or customer service role is preferred.
• Knowledge of food delivery services and menu items is an advantage.
• Ability to handle difficult customer situations with patience and professionalism.
• Proficiency in using computer systems and order management software.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!