Healthcare Call Center Agent - May 5 start in Cebu
Cebu, Cebu
Posted 20 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
**Start Date:** May 5, 2025
**Work Setup:** On-site
**Qualifications:**
- Completed college education or an Associate Degree
- Excellent communication skills
- Minimum of 1 year of experience in a BPO setting handling inbound/outbound calls
**Duties:**
- Receive inbound calls from injured workers and/or supervisors, greet callers warmly and professionally to deliver excellent customer service, and quickly route calls requiring triage to the appropriate queue.
- Follow standard operating procedures, protocols, algorithms, and customer directives while gathering relevant information from injured workers or supervisors and providing the necessary details to the caller.
- Enter information about injured workers into the Triage software application, ensuring that it accurately represents the specifics of each inbound/outbound call.
- Maintain clear and effective verbal communication with callers, employing appropriate questioning techniques and asking for clarification when needed.
- Understand and apply all client-specific instructions that arise during the call, gathering or sharing information with injured workers and/or supervisors as directed.
