Call Center Agent - Patient Care Navigator - Cebu
Cebu, Cebu
Posted more than 30 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
**Start Date:** May 5, 2025
**Work Setup:** On-site in Cebu Business Park
**Requirements:**
- College-level education or Associate Degree
- Strong communication skills
- At least 1 year of experience in a BPO environment for inbound/outbound calls
**Responsibilities:**
- Answer inbound calls from injured workers and/or supervisors, greet callers positively and professionally to provide exceptional customer service, and promptly transfer calls requiring triage to the correct queue.
- Adhere to standard operating procedures, protocols, algorithms, and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary information to the caller.
- Input injured workers information into the Triage software application, ensuring it accurately reflects the details of each inbound/outbound call.
- Engage in clear and effective verbal communication with callers, using appropriate questioning techniques and seeking clarification when necessary.
- Understand and implement all client-specific directives as they arise during the call process, gathering or supplying information to injured workers and/or supervisors as instructed.
