Arabic and English Bilingual CSR - Cebu
Cebu, Cebu
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
**Job Title: CUSTOMER SERVICE REPRESENTATIVE**
**Work Arrangement:** On-Site
**Work Schedule:** Flexible Shifts
**Key Responsibilities:**
- Address incoming customer inquiries through phone, email, and chat regarding travel bookings, itinerary changes, cancellations, and related services.
- Provide thorough and accurate information about travel destinations, accommodations, transportation options, and travel packages.
- Assist clients in making reservations and bookings, ensuring all information is accurate and complete.
- Handle customer issues and complaints with empathy and efficiency, escalating more complex cases to higher-level support when necessary.
- Stay updated on current travel industry trends, regulations, and company policies to effectively assist customers.
- Follow up with clients to ensure their satisfaction with travel arrangements and address any feedback or concerns post-travel.
- Collaborate with other departments, such as sales and operations, to meet customer needs and improve the overall travel experience.
**Qualifications:**
- High school diploma or equivalent; an associate's or bachelor's degree is preferred.
- A minimum of 2 years of experience in a BPO customer service role is REQUIRED.
- Experience in customer service within the travel industry is a PLUS.
- Exceptional communication skills in both Arabic and English.
**Benefits:**
- Generous paid time off, including holidays.
- HMO health insurance (covering the employee plus one dependent).
- Clear opportunities for career advancement within the company.
- Competitive salary package.
