Service Desk in Alabang( Up to 33k) Start ASAP

Alabang, National Capital Region

Posted today

Company:: M and J Solutions Providers Inc.
Company Description:: We are committed to giving you scalable business solutions done efficiently and effectively, because we believe in our shared vision of success.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 20

Job Description

- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.

Qualifications:
Completed at least 1st Year in College
Must have at least 18 months Service Desk Experience.
Working knowledge on Software and Application issues.
Experience on Ticket Analysis and understanding issue trends.
Excellent interpersonal, communication and analytical skills.
Ability to multitask in a fast paced environment and must be willing to work on shifting schedules and be assigned in Alabang.