Call Center Agent (Spanish Bilingual) - Taguig
Taguig, National Capital Region
Posted 21 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
The pre-screening interview will take place over the phone, so please keep your phone line available.
**In this position, you will:**
- Assist customers by addressing their inquiries or issues related to financial products and services with empathy through various communication channels, including phone, text, chat, and video chat, in a fast-paced, high-volume setting.
- Collaborate with the customer service team to perform moderately complex support tasks.
- Mitigate risk by adhering to all policies and procedures and staying updated on any changes.
- Promote digital services such as online statement delivery, eSign paperwork, and other digital options as required.
- Receive guidance from the customer service supervisor and escalate non-routine inquiries as necessary.
**Required Qualifications:**
- A minimum of 2 years of experience in Customer Service, Financial Services, or Contact Centers, or an equivalent combination of work experience, training, military experience, or education.
**Desired Qualifications:**
- Completion of at least the second year of college.
- 2+ years of experience as a Spanish Bilingual Customer Service Representative.
- Foreign applicants must possess a valid work visa.
**Job Expectations:**
- Must attend the entire required training period.
- Willingness to work additional hours as needed.
- On-site work at the specified location is mandatory.
- Flexibility with work schedule and arrangements is required.
