Spanish Call Center Agent - Taguig
Taguig, National Capital Region
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
TASQ is looking for Spanish-speaking bilingual call center representatives who can work on-site in Taguig, starting May 12.
Please ensure your phone is available for the pre-screening interview, which will be conducted via phone call.
**Key Responsibilities:**
- Provide customer support by addressing questions and concerns regarding financial products and services with understanding, utilizing various communication methods such as phone, text, chat, and video chat, in a dynamic environment.
- Work alongside the customer service team to complete moderately complex support tasks.
- Reduce risks by following all established policies and procedures and remaining informed about any updates.
- Encourage the use of digital services, including online statement delivery, electronic signatures, and other digital options as needed.
- Seek assistance from the customer service supervisor and escalate complex inquiries when necessary.
**Requirements:**
- At least 2 years of experience in Customer Service, Financial Services, or Contact Centers, or a related combination of work experience, training, military service, or education.
**Preferred Qualifications:**
- Completion of at least two years of college education.
- Over 2 years of experience as a Spanish Bilingual Customer Service Representative.
- International candidates must hold a valid work visa.
**Job Expectations:**
- Attendance for the entire mandatory training period is required.
- Willingness to work extra hours as needed.
- On-site presence at the designated location is essential.
- Flexibility regarding work schedules and arrangements is necessary.
