Email and Chat support

Makati, National Capital Region

Posted 23 days ago

Company:: J-K Network Services
Company Description:: We are a Multilingual Recruitment Company in the Philippines. Direct hire and our service are for free. Apply Now!!
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Company Profile:
The company is IT software development company delivering high quality products to business partner. We provide the cost effective solutions which are scalable, reliable and built on latest technology platform.

Position: Customer Service Officer
Industry: IT Company
Location: Makati City
Salary: Php50,000 - Php60,000
Working Schedule: Monday to Friday (Dayshift)
Set-up: Work Onsite

Requirements:
Open for Highschool graduate, undergraduate and Bachelor's Degree.
With 1-2 years of experience as Customer Service (Non voice/Voice and Live chat).
With experience working in iGaming company.
Willing to work outside the Philippines once needed.
Willing to onsite interview once needed.

Responsibilities:
Answering customer’s questions via phone and/or live chat
Maintaining and updating customers’ accounts.
Assist the customers’ complaint, determining the cause of the issue.
Explaining the best solutions to the customers.
Assist and check the customers feedback for improvement.

Recruitment Process
1st Interview by Recruitment
2nd Interview by Finance Manager
3rd Interview by Finance Director