Customer Technical Support (Home Appliances)

Pasig, National Capital Region

Posted 2 days ago


Company:: JK Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Senior High School
Number of vacancies:: 3

Job Description

COMPANY PROFILE: A Business process outsourcing company which is a good innovator on providing scalable digital solutions.
Position: Customer Technical Support (Home Appliances)
Company Industry: BPO Company
Work Location: Pasig
Work Schedule: Shifting Schedule
Salary: Php 30,000- 47,000
Work Set Up: Onsite
BENEFITS:
• Government Mandated Benefits
• Insurance
• 13th month pay
• Company Events
• Paid Trainings

JOB REQUIREMENTS:
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Experience in Technical support for Home Appliances (Aircon and Refrigerator)
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

JOB RESPONSIBILITIES:
• Provide technical assistance for washers and dryers, resolving frequent problems and debugging error codes, and guiding UK authorized service centers over the phone.
• Proper product care, maintenance advice, and usage to maximize performance.
• For complicated repairs, work together with field specialists and supply supporting paperwork.
• Keep abreast of new developments in washer and dryer technology and model characteristics.
• Update the knowledge base to provide easy access to solutions for often encountered issues.

RECRUITMENT PROCESS: (ONLINE)
~ Hr Interview
~ Technical Assessment
~ Hiring Manager Interview
~ Job offer