Customer Service Representative
Cebu City, Cebu
Posted 10 days ago
- Company:
- Metacom Solutions, Inc.
- Company Description:
- Metacom Solutions, Inc. is a company specializing in information technology and business process outsourcing (BPO) services. Founded in 2020, it operates from its headquarters in Baliuag, Bulacan, and has expanded to employ between 501 and 1,000 individuals .
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 60
Job Description
We are looking for a detail-oriented and customer-focused Customer Service Representative to join our Travel Account team. Your goal is to ensure customer satisfaction and loyalty in every interaction.
Key Responsibilities:
Assist customers via phone, email, or chat.
Provide accurate information about travel products, pricing, availability, and policies.
Resolve complaints and handle cancellations, reschedules, and special requests in a timely manner.
Coordinate with internal departments and third-party providers to ensure smooth travel experiences.
Upsell travel products and services where appropriate.
Maintain up-to-date knowledge of travel industry trends and company products.
Follow company procedures and compliance policies, especially in relation to data privacy and payment handling.
- Salary:
- ₱25,000.00 Monthly
