ERP Release Management Specialist (Hybrid)

About the Role:
We are looking for a highly skilled and detail-oriented ERP Release Management Specialist with a strong background in ITIL to join our growing IT team. The ideal candidate will manage the release process for ERP systems, ensuring updates, patches, and new releases are deployed seamlessly with minimal disruption. This role requires close collaboration with IT, development, and business stakeholders to optimize release processes and maintain system stability.

Key Responsibilities:
Release Planning:
Develop and maintain a comprehensive release calendar for ERP system updates and new releases.
Coordinate with stakeholders to define release scope, timelines, and dependencies.
Ensure standardized testing, approval, and deployment workflows.
Identify and mitigate risks related to ERP releases, including rollback planning.
Maintain proper version control and documentation for all ERP system releases.
Align release activities with business priorities and ITIL best practices.

Release Deployment:
Coordinate with infrastructure and operations teams to prepare the production environment for release.
Monitor release processes in real-time, addressing any deployment issues.

Post-Release Support:
Conduct post-release reviews to assess success and identify improvements.
Provide support for post-release issues, working with incident management teams.
Document lessons learned and refine release management processes.

Stakeholder Communication:
Communicate release schedules, statuses, and impacts to stakeholders.
Serve as the primary point of contact for all release-related inquiries.
Provide regular updates to senior management on upcoming releases and risks.

ITIL Compliance:
Ensure all release management activities adhere to ITIL standards and best practices.
Continuously improve release processes using ITIL principles and stakeholder feedback.
Maintain up-to-date documentation on release management policies and procedures.

What We’re Looking For:
Bachelor's degree in Information Technology, Computer Science, or a related field.
7-10 years of proven experience in ERP release management or IT service support.
ITIL v4 certification (ITIL Foundation or higher) is highly desirable.
Strong knowledge of ITIL frameworks, including Change, Release, and Incident Management.
Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics AX) and their release processes.
Familiarity with release management tools (e.g., Freshservice, ServiceNow, Zendesk, JIRA, Azure DevOps).
Strong understanding of ERP system architecture.
Excellent project management and organizational skills.