Supervisor
Cebu, Cebu
Posted 5 days ago
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 28
Job Description
Work Setup: Hybrid
Job Summary
We are seeking an experienced Customer Service Operations Supervisor to oversee and manage both technical and non-technical support functions. This role ensures efficient and professional customer service through remote support (phone, chat, text) and in-person service operations at distribution or repair centers. The supervisor will lead a team of customer service representatives, drive quality service delivery, and implement process improvements.
Key Responsibilities
Supervise daily operations and ensure effective handling of customer inquiries.
Provide mentorship, performance evaluations, and team development.
Manage customer service activities in remote and in-person service environments.
Resolve escalated issues, ensuring prompt and professional solutions.
Identify process improvements to enhance efficiency and customer satisfaction.
Track and report key performance metrics to management.
Qualifications
3+ years of customer service experience, with at least 1 year in a supervisory role.
Experience in remote (phone, chat, text) and in-person service is preferred.
Strong problem-solving, communication, and leadership skills.
Ability to handle high inquiry volumes while maintaining service quality.
High school diploma required; Bachelor's degree preferred.
Why Join Us?
This is a great opportunity to lead a dynamic customer service team in a non-sales, operational excellence-focused role. If you have strong leadership skills and a passion for customer service, apply today!
- Salary:
- ₱25,000.00 Monthly
